Client Success Manager

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Unique Personnel are currently seeking candidates for their open Client Success Manager position in Durban Metro, KwaZulu-Natal through Go Job Search. Are you an experienced candidate looking to take up a Client Success Manager role such as with an industry leading company like Unique Personnel?

Job Number 68333 Job Type Permanent Job Title Client Success Manager Computer Skills MS Excel,MS Outlook,MS PowerPoint,MS Word Industry Automotive City eThekwini (Durban) Province Kwazulu Natal Job Description Areas of Responsibilities Operate as the lead point of contact for any and all matters specific to your clientsManage Clients’ Program implementation according to Company standard, including Deployment roll-out planning, company Program Experience and performance related to their program goals and expectations.Work alongside other teams for Pilots and New Deployment Projects.Establish and own overall relationship with Portfolio of clients, which include: Increasing adoption, ensuring retention, upselling and satisfaction.Build and maintain strong, long-lasting customer relationships.Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. (Multi-level and cross functional interaction) and drive continued value in Risk Mitigation using our products and servicesLiaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. (Including requirement gathering from clients, briefing of internal teams and project management as and when required.)Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. In accordance with Client’s Program Plan/Strategy.Manage customer expectations.Forecast and track key account metrics.In accordance with Client’s Program Plan/Strategy. Identify and grow opportunities within your client base through account planning. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.Keep clients informed of product and service developments within companyProject Manage assigned Clients’ Program implementation, including Deployment roll-out planning, DR Program Experience and performance related to their program goals and expectations.Establish and maintain Client Program Plan/Strategy.Working alongside Sustainability team, analyse risks and trends identified through the client’s use of the company Program, and using company best practices and model strategies propose solutions / recommendations to client through ProgramPerformance Reviews – 21 day / Quarterly and Annual.Assess, troubleshoot and resolve issues to improve the Client’s DR experience including managing Client system data and asset management and communicate findings and recommendations on critical initiatives to company Management, internal team members and Clients.Ensure Client’s product and service knowledge and trainingEnsure that company .’s reputation, integrity and quality is maintained at all timesEnsure that correct prescribed standards of practice/documentation are followed as well as communicated to Company employees and customersEnsure that the correct prescribed training material is used as well as made available at training sessionsAssist in managing or leading Client initiatives and special projects as neededMonthly reporting and stats as required.Other – Any other projects or bodies of work that may be directed by the MD from time to time.The company reserves the right to make changes and alterations to this job description, as may deem reasonable

Apply now and a member of the team at Unique Personnel will get in touch with you to discuss your career options further.

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