Retention Assistant

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Tower Group are currently seeking candidates for their open Retention Assistant position in Pinetown, KwaZulu-Natal through Go Job Search. Are you an experienced candidate looking to take up a Retention Assistant role such as with an industry leading company like Tower Group?

Duties and Responsibilities-Reduce lapse ratio:-Phone clients with unpaid or lapsed policies to negotiate payment .-Assist the telemarketers to retain their business by reinstating policies.-Advice clients to convert to stop order payment when talking to them to further reduce lapses.-Ensure that the submitted business written by the telemarketers are retained-Follow approved standards to attend to cancellation requests from clients-Advice clients on available options to retain the contract-Update information on system if the client accepts the retention proposal-Handling of all after sale queries from clients-Liaising with other departments with regard to queries received-Make courtesy calls to clients-Perform daily administrative duties.-Keeping daily, weekly and monthly statistics.-Assist with the generation of leadsMINIMUM QUALIFICATION:•Grade 12•Full qualification in-line with FAIS requirementsKNOWLEDGE AND EXPERIENCE•4 year experience in call centre, sales environment•Computer literate

Apply now and a member of the team at Tower Group will get in touch with you to discuss your career options further.

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