Technical Support Agent (1st Line Support)

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Datafin are currently seeking candidates for their open Technical Support Agent (1st Line Support) position in Cape Town, Western Cape through Go Job Search. Are you an experienced candidate looking to take up a Technical Support Agent (1st Line Support) role such as with an industry leading company like Datafin?

ENVIRONMENT: A fast-paced provider of IT solutions seeks a highly skilled Technical Support Agent to provide superb 1st line technical support to its remote customers. You will resolve user problems, interact with users via email, phone & online chat and record all user engagements in the CRM system. The ideal candidate requires strong communication skills, have 3 years work experience in a similar role in a technical call centre environment with demonstrable IT experience including hardware support & networking and a good grasp of Linux instructions.DUTIES:Deliver exceptional technical support service to resolve user problems.Interact with users via email, phone, and online chat.Record all user engagements in the CRM system.Identify problematic system trends/problems and alert management.Work over weekends or public holidays on alternative weekends & public holidays.REQUIREMENTS: A minimum of 3 years in a technical call centre environment.Demonstrable IT experience, including hardware support and networking.Good IT skills, including a good grasp of Linux instructions. Ability to learn new technical skills rapidly.ATTRIBUTES:A great positive attitude and interpersonal skills.Excellent verbal and written communication skills.Punctual and time management skills.

Apply now and a member of the team at Datafin will get in touch with you to discuss your career options further.

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Tagged as: Technical Support Agent (1st Line Support)