Systems Analyst/Product Support Analyst

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Datafin are currently seeking candidates for their open Systems Analyst/Product Support Analyst position in Cape Town, Western Cape through Go Job Search. Are you an experienced candidate looking to take up a Systems Analyst/Product Support Analyst role such as with an industry leading company like Datafin?

ENVIRONMENT: DESIGN and ensure exceptional delivery and optimum performance and stability of systems as the next Systems Analyst/Production Support Analyst sought by a reputable Retail Group to join its IT Merchandising division. You will be expected to interpret and transform business requirements into well-defined system solutions and specifications. while ensuring ideal integration of new systems and services to the broader ITS environment. You will also support and provide input into the maintenance/ enhancements of applications. The successful candidate requires a 3-year IT related tertiary qualification, 5-8 years relevant experience in a similar role with strong SQL & relational database knowledge, Application Management skills, good working knowledge of various system integration formats and experience working on multiple projects.DUTIES:Collaborate with all key stakeholders including Business Project teams, partners, Development teams within ITS, to understand business requirements.Participate in the process design or re-design and translate business/user requirements/ processes into a system design.Ability to interpret business requirements / Business Requirement Definitions/Specifications into System Requirement Specifications.Develop and maintain System Requirement Specifications and test documentation.Analyse existing system and interfaces for modification / improvement purposes and evaluate and design system enhancements.Give input to business requirement specifications.Document, publish and maintain system design (new system developments and enhancements/changes) and all interfaces with other systems.Manage and take ownership of incidents / problems / changes logged through the Service Desk and impacting Merchandising and downstream systems.Resolve user queries, provide input to Programming Support teams when needed and provide technical leadership and guidance.Identify root cause of problems (including cross team) and appropriate measures taken.Maintain focus on systems availability and achieving Service Level Agreement targets.Manage multiple tasks and prioritise appropriately to minimise business impact.Investigate and resolve complex systems issues across applications.Maintain operations documentation (specifications and standby), ensure accurate and relevant at all times, according to agreed standards.Do standby on a rotational basis.Cross skill in different Merchandising processes.System Changes: – Testing, Implementation and Maintenance.

Apply now and a member of the team at Datafin will get in touch with you to discuss your career options further.

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Tagged as: Systems Analyst/Product Support Analyst