It Manager / Desk Top Support Manager

Apply Now

Tower Group are currently seeking candidates for their open It Manager / Desk Top Support Manager position in Durban, KwaZulu-Natal through Go Job Search. Are you an experienced candidate looking to take up a It Manager / Desk Top Support Manager role such as with an industry leading company like Tower Group?

IT MANAGER JOB PURPOSE The IT Manager has responsibility for the IT infrastructure and its effective and efficient operation. The IT Manager is responsible for establishing, developing, and maintaining computer networks, asset management, account provisioning and management, procurement, security, in-house software systems, IT policy and governance, user education, vendor and partner management as delegated, evaluation and recommendations for changes and developments, and providing IT and technical support to users.To fulfil this purpose the person needs a variety of skills to set up, monitor and maintain/ repair hardware, This requires technical knowledge, written communication abilities, problem-solving skills, installation and maintenance of new devices and strong interpersonal skills. KEY RESPONSIBILITIES Maintaining physical computer networks and hardware including devices, servers, routers and access points.Maintaining cloud-based server applications and document management platforms.Maintenance of Microsoft Office admin database.Installing and configuring network equipment.Maintain firewalls and updating virus protection software and data security systems to keep data and communications protected.Monitoring computer systems to improve network performance for all systems.Troubleshooting, resolving, and communicating networking issues to other employees and management.Troubleshoot, diagnose, and resolve software and system problems.Implementing and performing disaster recovery procedures.Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems.Troubleshooting and repairing laptops and computers.Provide orientation to new users of existing technology.Develop and implement policies and procedures for electronic and computer systems.Control the computer systems budgets and expenditures.Furthermore, due to the nature of the education environment, the IT Manager must be proficient in the following applications: Microsoft Word, Advanced Excel (and database management), PowerPoint and OutlookMicrosoft TeamsVarious online learning platforms (Coursera and EdX) MINIMUM REQUIREMENTS Bachelor’s, Diploma or Post School Qualification in information systems, Computer Science, Information Systems, or related field3 years of experience working in IT operationsExperience managing IT projects and rolling out IT infrastructure across various technologiesExcellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systemsDemonstrable abilities: Strong critical thinking and decision-making skillsExcellent project management skills and strong ability to prioritizeProfessionalismEffective time management including ability to prioritiseExcellent communicative competency in English (verbal and written)Team orientationAbility to work under pressure

Apply now and a member of the team at Tower Group will get in touch with you to discuss your career options further.

Apply Now

Tagged as: It Manager / Desk Top Support Manager