Field Support Technician

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Tower Group are currently seeking candidates for their open Field Support Technician position in Johannesburg, Gauteng through Go Job Search. Are you an experienced candidate looking to take up a Field Support Technician role such as with an industry leading company like Tower Group?

Field Support Technician  An opportunity has become available for a suitably qualified and experienced Field Support Technician within the water metering industry. This position is based in Johannesburg.The candidate main job purpose will be to assist with all technical support to customers and field technicians The support technician will be based in Durban and reports to the CSD manager. SUPERVISORYSupervision of Field Technicians.Task allocation.Serve as escalation of difficult queries and issues arising from technicians.CUSTOMER CALLOUTSEnsure all callout equipment is maintained and monitored.Customer Communications (callout scheduling).Firstline support for trouble shooting. FIELD INVESTIGATION Evaluate product that is returned from the field suspected of being faulty (special investigations).Assist development team with the evaluation of field returns.Assist with Field investigations on site.Customer Call Outs tickets completion and review.Ensure that FST/utiliPro procedures are adhered to. CUSTOMER SOFTWARE DISTRIBUTIONTest and verification off FST software before distribution.Ensure monthly customer security codes are updated. GENERAL AND ADMINISTRATIONAdministering the distribution of product user manuals.Onsite and remote training assistance.Submission of required and requested reports.  Education and ExperienceGrade 12 /N4 (Matric)Experience within the water metering industry is essentialTechnical / Plumbing experience will be an advantage. 

Apply now and a member of the team at Tower Group will get in touch with you to discuss your career options further.

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Tagged as: Field Support Technician