Specialist: Natural Language Understanding and Machine Learning

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Tower Group are currently seeking candidates for their open Specialist: Natural Language Understanding and Machine Learning position in Johannesburg, Gauteng through Go Job Search. Are you an experienced candidate looking to take up a Specialist: Natural Language Understanding and Machine Learning role such as with an industry leading company like Tower Group?

Role purpose:To drive the Machine Learning and Natural Language understanding and programming in Tribe 4 – Digital Customer Care. Embed Machine Learning in the automation, big data and AI practices.Key accountabilities and decision ownership:Manage NLU and NLP:Define strategy and methodology to drive continues improvement in the Natural Language and AI environmentDo detailed analysis on project outcomes and map back to Customer Experience outcomes to determine the gapAlign initiatives to company strategy to determine priorityTranslate strategy into executable plan to deliver initiativesDrive deep analysis and implementation through team of NLU specialistsForm strategic partnerships with other departments and markets to ensure executionEmbed Machine Learning:Drive the implementation and integration of Machine Learning and Deep Learning in our Automation, Robotics and Big Data practices.Define best practices on creating customer-centric experiences using Machine Learning and AIDetermine gaps between ML projects and Customer Journey outcomesInitiate strategic projects to be market leading and execute effectively and within budgetLiaise and drive knowledge sharing across marketsMonitor effectiveness of methodology and drive continuous improvementDrive Customer-Centricity and InnovationDrive measurement of selected key KPIsDesign optimized processes aligned with increasing NPS and customer satisfactionWhere possible and where tools are available, simulate processes prior to implementation to determine if desired outcome would be achieved.Identify initiatives and ensure alignment to Customer Journeys across other business areas.Drive innovation in process, output and measurementMinimum Experience:NLU and NLPData Analytics and InsightsLeading organisation culture and changeAI – Deep and Machine LearningComplexity ManagementMust have technical / professional qualifications:B.Degree Essential, B.Sc, B.Com / B.EngPost graduate degree preferred5-10 Years working in a Big Data, ML, Chatbot, NLU, NLP environment , AI   

Apply now and a member of the team at Tower Group will get in touch with you to discuss your career options further.

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