Chapter Lead UX

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Tower Group are currently seeking candidates for their open Chapter Lead UX position in Johannesburg, Gauteng through Go Job Search. Are you an experienced candidate looking to take up a Chapter Lead UX role such as with an industry leading company like Tower Group?

Key accountabilities and decision ownership:1. Manage UX across TOBi and TOBi Assist• Define strategy and methodology to drive continues improvement in the UX environment• Do detailed analysis on project outcomes and map back to Customer Experience outcomes to determine the gap• Align initiatives to company strategy to determine priority and drive customer centricity• Drive deep analysis and implementation of customer centric experiences• Form strategic partnerships with other departments and markets to ensure execution2. Embed best practice• Drive the implementation and integration of UX practices.• Share best practices on creating customer centric experiences using UX standards• Determine gaps between customer satisfaction and drive Customer Journey outcomes• Initiate strategic projects to be market leading and execute effectively• Liaise and drive knowledge sharing across Tribe• Monitor effectiveness of methodology and drive continuous improvement3. Drive Customer Centricity and Innovation• Drive measurement of selected key KPIs• Where possible and where tools are available, simulate processes prior to implementation to determine if desired outcome would be achieved• Identify initiatives and ensure alignment to Customer Journeys across other business areas• Drive innovation in process, output and measurement Core competencies, knowledge and experience [max 5]:4. Experience:• User Experience• User Research• Leadership• Conversational Design• Multi-channel designMust have technical / professional qualifications:B.Com Degree in human or computer sciences or Design DegreePost graduate degree preferred5+ Years working in a senior UX roleUX ResourcesBuilding up assetsIndustry type – Technology 

Apply now and a member of the team at Tower Group will get in touch with you to discuss your career options further.

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Tagged as: Chapter Lead UX