Platform Administrator

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Tower Group are currently seeking candidates for their open Platform Administrator position in Johannesburg, Gauteng through Go Job Search. Are you an experienced candidate looking to take up a Platform Administrator role such as with an industry leading company like Tower Group?

Platform Administrator required for a Contract (3 months, with possible extension) in Woodmead.This position requires an effective, collaborative, multi-skilled person who has a solid understanding of systems/applications/ERP’s (both traditional sales/FMCG and eCommerce) and related analytics. It requires thorough business process understanding, attention to detail, strong administrative skills and the ability to identify risks, implement solutions, resolve queries timeously and to strive for continuous improvement and sustainability.Requirements:A minimum of 5 years’ experience in a FMCG environmentAccountabilities Customer / admin support, Telesales / admin / data capture, Back office administration of trade toolsProvide reporting and analyticsSupport, implement and maintain key sales tools and applicationsExpert in ExcelBuild and use of PowerBi reports / dashboardsDatabase managementData hierarchyStrong systems understandingDuties:Create new user profiles/logons.Carry out applicable database field checks daily, weekly, and monthly.Onboarding of all new products onto the platform and the maintenance of all existing products (support from Product Specialist)Assist in the onboarding of new Sellers onto the Platform.Support the Product Specialist.Trouble shooting, analyzing and resolving tickets raised.Rotational standby support to customers outside working hours.Creation of training materials and training of users.Monitor user adoption and user rating of Application.Raise technical problems identified with IT timeously AND communicated with affected parties.Understand limitations and when to escalate technical problems when unable to resolve.General user support on application.

Apply now and a member of the team at Tower Group will get in touch with you to discuss your career options further.

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Tagged as: Platform Administrator