Technical Support Engineer

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Hire Resolve are currently seeking candidates for their open Technical Support Engineer position in null, Western Cape through Go Job Search. Are you an experienced candidate looking to take up a Technical Support Engineer role such as with an industry leading company like Hire Resolve?

Overview Technical Support EngineerAn industry-leading company situated in Cape Town is urgently seeking the expertise of an experienced Technical Support Engineer to join their team.The successful incumbent for this position will be responsible for: Active technical and application support of sales staff in the preparation of sales offers in respect of technical and other aspects.Technical selling, consultation, and support of customers and in respect of the company’s PV products and systems in both – commercial and residential markets.Technical On-Site and telephonic supportRepair and assessment of the product in our Service Centre as well as managing product return processes.Preparation of Quotations, Client Follow Up, Product and Stock Consulting and Order Confirmation to Clients.Support Department Manager when implementing new products and services.Gaining internal knowledge about new products or updates and changes.Internal processing and presentation of the company’s knowledgebase and training of colleaguesWorking close with the Department Manager for setting up and maintaining technical presentations, product battle cards, warranty guidelines etc…Commencement of regular technical product and system training with clients where new products are introduced or system configurations are shown.Preparing PV designs in the company’s design software PV Manager.Commencement of internal and external training herein.Drawing of single-line diagramsBeing the main contact for warranty and claim handling of products, especially for those where the company is responsible for the first-line service. Key requirements: Excellent written and verbal communication skills requiredExcellent Afrikaans and English skillsWillingness to work in a fast-paced, customer-facing environmentAbility to organize, prioritize and effectively multi-task daily and meet deadlinesAssertive, confident, and clear communicator – via e-mail, phone and face-to-faceProficient with desktop applications such as Windows & Office. ERP System Knowledge is an assetExperience with PV Design Software such as PV Syst, PV Sol etc.. is an assetMust have a valid state driver’s license Experience: Bachelor’s Degree in Electrical or Mechanical Engineering is preferredKnowledge and experience in the solar field is an assetProduct experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferredMinimum 2 years of technical experience in the solar industry

Apply now and a member of the team at Hire Resolve will get in touch with you to discuss your career options further.

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