Apply Now

Datafin are currently seeking candidates for their open Customer Success Advocate position in Cape Town, Western Cape through Go Job Search. Are you an experienced candidate looking to take up a Customer Success Advocate role such as with an industry leading company like Datafin?

ENVIRONMENT: This USA based Company uses a modern data automation and integration platform that enables enterprises to iterate faster by unlocking and optimizing data across multiple services and systems. They are seeking a Customer Success Advocate who will be responsible for building positive relationships with a client after a contract has been signed. This role will be responsible for coordinating and solving any issues that a client experiences as well as managing client expectations. The role will also require proactive outreach to clients based on solution monitoring and assigned expansion strategies. The role also requires a firm technical understanding of integration mechanisms and service orientated architecture. Comfort with data is essential. A component of this role will also include solution engineering tasks for targeted and wrapped solutions. This includes, but not limited to, the Insurance Sector with the United States of America.DUTIES:Continuous relationship building with existing client base. Acting upon and solving any requirements or problems clients may have within a timely manner. Collaborate closely with other departments for solution and product enhancement for clients. Assist with product training of client users.Proactive outreach to existing clients on solution utilisation and expansion based on strategy provided by the Customer Success manager. Monitor performance metrics of solutions and proactively address.Assist with implementations where necessary.Assist with project management where necessary. Update and maintain a knowledge base (knowledge articles) for faster resolution times on known issues.Assist with the development of targeted solutions. This includes, but is not limited to:Conduct client discovery calls with sales representatives and system custodians.Collaborate and strategize closely with the customer success and sales team to create productised solutions.Development and maintenance of targeted solutions.Testing of solutions.Proactive outreach to existing clients on solution utilisation.REQUIREMENTS:Min 2 years’ experience in a customer success / engagement role.Min 2 years’ experience in support helpdesk ticketing system and adhering to defined SLAs.Min 1 year knowledge and experience in Service-Orientated Architecture (SOAP, REST, JSON, XML, ODATA, OAUTH, WADL, WSDL). Min 1 year competency in T-SQL. Understanding of reading and writing SQL queries and stored procedures.Min 1 year experience with Javascript or a similar programming language. ERP and CRM experience – Good understanding of how various ERP’s and CRM systems work – Salesforce, SAP, Oracle, etc. will be beneficial.Strong problem-solving abilities.Able to work remotely.IT related tertiary qualification highly advantageous.Experience in project management highly advantageous.Experience in cloud platforms such as AWS and Azure will be beneficial.Excellent communication skills (written and verbal).ATTRIBUTES:Self-manager and goal driven.Proven problem-solving ability.Customer empathy.Work effectively in a team.Ability to learn quickly. Time management skills

Apply now and a member of the team at Datafin will get in touch with you to discuss your career options further.

Apply Now

Tagged as: Customer Success Advocate

Job Overview

Sign in

Sign Up

Forgotten Password

Cart

Cart

Share