Zulu speaking Specialist Chatbot Author

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Tower Group are currently seeking candidates for their open Zulu speaking Specialist Chatbot Author position in Johannesburg, Gauteng through Go Job Search. Are you an experienced candidate looking to take up a Zulu speaking Specialist Chatbot Author role such as with an industry leading company like Tower Group?

Role purpose:To document, scope, implement, maintain and monitor the company’s customer service Chatbot.Key accountabilities and decision ownership:Chatbot technologiesFamiliar with Chatbot technologies and architectureTranslate business requirements into actionable technical specifications and ability to train Bot on utterances, intents and entitiesBusiness AnalysisDo root cause analysis on top customer impacting issuesFamiliarise yourself with Telecoms processes and technologies in a cross-functional matrix organisationTroubleshootingAnalyse, fix and test bugs in Chatbot environmentTesting and optimisationEnd to end testing of Chatbot journeysCustomer feedback and optimisationReportingFeedback to key stakeholders on the performance of Chatbot interactionsCore competencies, knowledge and experience:Zulu first language speaker or 100% fluent in writing and speakingUnderstanding of call centre processes and technologiesNatural Language Processing (NLP) ProgrammingCustomer centricAnalytical thinkingExcellent verbal and written communication skillsMust have technical / professional qualifications:Matric is essential3 year degree/diploma is essential (pref B.Com)Relevant job-related experienceORMatric is essentialJob specific certification / short diploma’s / short coursesRelevant job-related experience

Apply now and a member of the team at Tower Group will get in touch with you to discuss your career options further.

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