Technical Lead

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Tower Group are currently seeking candidates for their open Technical Lead position in Durban, KwaZulu-Natal through Go Job Search. Are you an experienced candidate looking to take up a Technical Lead role such as with an industry leading company like Tower Group?

My client, a well-established IT House in Durban has an urgent requirement for a Technical Lead. The ideal candidate will provide advanced technical support in an effective and professional manner to internal and external stakeholders, in addition to providing leadership to the technical team. Key ResponsibilitiesBe accountable for effecting remote and onsite IT support to all internal and external stakeholders, in the recording and resolution of all IT support tickets logged and/or calls taken.Provide technical support and knowledge in terms of hardware, software, systems and administration.Ensure expected service levels and response times are adhered to.Follow the company processes to effectively escalate matters with efficient resolutions.Maintain constant communication with end users, engineers, partners and third-party service providers on all matters that require technical support.Provide mentorship and drive learning initiatives within the team.Manage and lead various cloud related and technical projects for key client accounts.Perform regular client site inspections.Develop and implement standard operating procedures and technical methodologies used in a technology driven business.Be a Microsoft 365 evangelist with customers, partners and external communities. Minimum Requirements5-7 years’ working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely5-7 years’ experience troubleshooting and upgrading desktop/workstation and server hardware5-7 years’ experience installing, maintaining and supporting corporate network environments (LAN & WAN)Comprehensive knowledge of Windows and Apple operating systemsExperience troubleshooting and setting up mobile devices, especially those on the Android and iOS platformsWindows Server and SBS operating systemsMicrosoft Office 365 Administration and migrationAzure experience – support and administration of Azure based infrastructureMicrosoft Office application suiteAdvanced networking – routers, access points, switches & firewallsDHCP Servers, Active DirectoryVPN and WAN setup/supportMicrosoft Exchange ServerExperience in Disaster Recovery applications, processes and proceduresExperience having worked with a helpdesk ticketing system such as OTRS, Zendesk & osTicket, Heat, Remedy, etc.Microsoft certifications in AZ103/MS100 & MS101 Advantageous skillsOther cloud-based technologies – AWS, IBM, GoogleAdvanced networking – Firewalls (Mikrotik, Cisco, Juniper, Fortinet)Linux operating systemsMCSE or equivalentVMware & Hyper-V

Apply now and a member of the team at Tower Group will get in touch with you to discuss your career options further.

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Tagged as: Technical Lead