General Manager – Operations

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Unique Personnel are currently seeking candidates for their open General Manager – Operations position in East Rand, Gauteng through Go Job Search. Are you an experienced candidate looking to take up a General Manager – Operations role such as with an industry leading company like Unique Personnel?

Job Number 68463 Job Type Permanent Job Title General Manager – Operations Computer Skills MS Excel,MS Outlook,MS PowerPoint,MS Word,Shipshape Industry Freight City Ekurhuleni (East Rand) Province Gauteng Job Description Purpose of Job:Overseeing and Managing the Operations and Rates in terms of service excellence and profit. To ensure the effective movement of shipments, liaising with shipping lines, customs and transporters. To keep clients updated on their shipments with status reports. To ensure that shipments are cleared timorously, to avoid any unnecessary storage and demurrage while maintaining our core values (Innovation, Respect, Trust, Teamwork and Integrity) and culture.Key Customers:The Clients SARS and Customs Company Managerial and Supervisory StaffCompany EmployeesKey Performance Areas:Human Capital:Assume responsibility and accountability for the performance of the Operations Division (comprising of the Airfreight Imports & Exports department, Oceanfreight Imports & Exports department, Roadfreight Imports & Exports department, Pricing department and Invoicing department) Ensure the division is properly staffed. Interviewing, evaluating, and appointing / hiring of staff on management & supervisory level (Managers) and operational level (controllers and general workforce) Maintaining discipline and upholding productivity standards Business continuation stability and monitoring of processes & staff deviations and dealing with the disciplinary processes where required Promoting teamwork for a friendly & productive environment Managers and Supervisors / Supervisory staff reporting to the General Manager = 5 (Department / Business Unit Heads – MANCO) Operational workforce amount of people (various levels) under the responsibility of the General Manager Operations Divisions Head = approximately 55Planning, organizing, leadership, supervision, and control of the work activities of all subordinates including supervisory & management staff and any other employees. Develop and maintain a high level of moraleMentorship, guidance, and knowledge sharing (empowering others) Share knowledge, ideas, and innovative thinking with each other Develop a competent, highly motivated and supported team Managing & initiating action(s) to prevent occurrences of any nonconformities relating to the stipulated processes & procedures Implementing disciplinary / counselling procedures where required Conducting performance appraisals for all applicable employees within their divisions to ensure constant and a high-performance level. •Identifying & recording any problems relating to the processes, procedures, and the Quality System(s)Ensure staff are aware of all developments (head office, branches, network, otherwise)Assist management and staff with problem solvingInitiate, recommend and provide solutions through the respective channelsStrive to continually achieve the following key business drivers and KPI’s:Increase profit per customer, Access to capital o Positive cash flow, Customer engagement. Customer service excellence. Company brand awareness. Risk management, Continuous systems and process improvements, Building human capital ahead of demand. Ensure all ISO requirements are always implemented & adhere to by all parties. Execute discretion applicable to the day-to-day operational activities and functions (departments and teams) that make up the Division (Air, Ocean, Road, Pricing & Invoicing)Business Processes and Policies:Developing, implementing, monitoring, and maintaining KPI’s and performance standards for all division (air / sea / imports / exports) Ensure all staff members are aware of KPI’s and the desired performance standards applicable to their functionsMonitoring & measurement of KPI’s and performance standards Monitoring performance and ensuring all employees understand their functions, responsibilities, and their interrelation within the organization. Identify where automation, integration and technologies can be implemented to improve the deliverables of the company Develop new strategies for certain markets, clients, trades, routes, and modesAnalyse trends and data conclusionsAnalyse client activity, volumes moved, routes in operation, profits, and losses Ensure all processes are adhered to and QA points are in place Ensure compliance and accreditation within the ISO system Close all / any gaps that might be presentStrategic involvement with KAM’s (Key Account Manager) to establish client opportunities and securing for new or extension business Execute the vision, mission, strategies, and key business drivers of the company within the division, departments, and various employees. Work without supervision (or limited supervision) on order to execute the company strategy (ies) / business plans as identified by the Managing Director (CEO) and Board of Directors.Service Providers and company network:Top 20 SP per mode (air / ocean / FCL / LCL / trucking companies) measurementEnsure SLA’s (Service Level Agreements) are monitored, measured and up to standard on services received from SP’s. Address any deviations / changes on the required level.Identify where automation, integration and technologies can be implemented to improve.Quarterly evaluation & meetings of SP’s and to ensure contracts & Standard Terms & Trading Conditions (STTC’s) are in place. Ensure competitive buying rates are achieved, harnessed, and passed onto the respective departments Negotiate standardized / better buying rates and extended credit terms with all SP’sAppoint new service SP’s that are market innovators within the same frameworks as aboveBlacklist / suspend support to those SP’s that are not performing or are problematic or no longer viableStrive for common / same directed support with SP’s to ensure all company offices align strategic support for maximum benefit harnessingClient Engagement:Assist in the handover process between Sales & KAM’s and operations departments to ensure a smooth and accurate flowMonthly client / SP volume reportingMonthly KAM activity reportAudit on client rate structures to ensure they are accurate, sensible, and profitableUpdate all client & SP contracts into the respective e-folder(s) and update the contract matrixes.Ensure all client & SP contracts are extended, re-signed, or updated upon expiry datesEnsure all client & SP contracts are within the company’s framework (legal & otherwise)External client visit(s) where required and opportunities arise. Ensure SLA’s are monitored, measured and up to standard on service provided to clients.Address any deviations / changes on the required level Eliminate risks to lose any clients whilst constantly growing the relationshipHarness any new processes, strategies, or systems from one client (sector) to another client (sector) – clone successView clients as individual business unitsPool & apply resources without stretching them too farIdentify where automation, integration and technologies can be implemented to improveFinancial:Ensure deadlines are met to ensure no financial losses are suffered (update buying rates, route profiles and files for invoicing)Ensure each client’s rate increases (annual, contractual, revenue, statutory or otherwise) are completed & implemented within the required time frames, deadlines, and requirementsEnsure standardize (but client specific i.e., adapted) pricing structures are in placeUpdating monthly FCL, LCL, airfreight, fuel surcharges and any other rates.Monitoring weekly, monthly, quarterly, and annual budgetsAnalysis on profit and loss per division as well as cost controlEnsure on-time invoicing reporting (billing report)Ensure on-time delivery reporting Ensure on-time query resolutions for debtors & creditors (SP’s) Ensure on-time query resolutions CBO and debtors management (customers) Authorizing capital expenditure (CAPEX) Monitoring and authorizing of all expenses & ensure they are kept within the budgetAll variances must be reported to the Financial / Operations / Managing Director(s)

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