Customer Service Representative (Energy/Engineering)

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Staff Solutions Recruitment are currently seeking candidates for their open Customer Service Representative (Energy/Engineering) position in Port Elizabeth, Eastern Cape through Go Job Search. Are you an experienced candidate looking to take up a Customer Service Representative (Energy/Engineering) role such as with an industry leading company like Staff Solutions Recruitment?

Duties:Build and maintain a professional customer relationship, whilst continually striving for service excellence and makingthe group the preferred supplier to customers.Receive, review and respond to customer requests for spares quotations / enquiries according to departmental KPI’s.Ensure that customer requirements are processed including consideration to applicable customs regulations.Process customer order entries and keeping the customer informed of their order progress.Maintain customer quotes and sales orders within the company database.On-time delivery; interaction with internal departments to ensure the customer promise dates / demands are met.Act as liaison with customers, whilst interacting with various divisions to resolve, amongst others, technicalissues relating to spares.Close communication / assistance with customers on all information relating to spares affecting their businessoperations.Work closely with Purchasing department to ensure accuracy of system product lead times and assist in any areas for improvement.Work with management to attend to and document customer complaints and ensuring issues are resolved in atimely manner.Prepare monthly customer sales reports as arranged.Work closely with Capital Sales department to identify and follow up on spares orders as required.Participate in the rotational on-call system. Requirements: Highly technical individual with proven customer relationship experienceMinimum 4-5 years’ experience in a similar technical positionExceptional organisational skillsMicrosoft Excel, Word/high level PC Skills

Apply now and a member of the team at Staff Solutions Recruitment will get in touch with you to discuss your career options further.

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Tagged as: Customer Service Representative (Energy/Engineering)