Customer Services Administrator, Hammarsdale

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Tower Group are currently seeking candidates for their open Customer Services Administrator, Hammarsdale position in Mpumalanga, KwaZulu-Natal through Go Job Search. Are you an experienced candidate looking to take up a Customer Services Administrator, Hammarsdale role such as with an industry leading company like Tower Group?

JOB SUMMARY: – JOB DESCRIPTION: Title: Customer Services Administrator (EE/AA)Department: SalesDuration: PermanentLocation: Hammarsdale, Outer West DurbanJob description: Tasks will include, but are not limited to:Key Performance Areas (including but not limited to):Processing of customer orders on XAL and filing signed order confirmations within prescribed timelinesAcquiring delivery date confirmations from Production whilst maintaining awareness of capacityLiaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability,and relevant documentationLiaise with the Converting Department in respect of lead times and capacityEnsure that customer orders are dispatched in accordance with terms and conditions of the saleAssist and support KAM’s, and Sales Team with administration of Customer enquiries and purchase ordersCapture sales forecast based on input from KAM and other sales team members / distributors / partnersHandling and receiving general customer enquiries or queriesProcessing of;1. Sample requisitions2. Customer complaints, returns and credit notes3. Invoices in conjunction with receipt of delivery notesAssisting new customers with credit applications in conjunction with departmentFortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reportsQualifications and Experience1 – 2 Years in a similar customer services roleMatric qualificationTertiary qualification/certification would be advantageousKey CompetenciesCourteous attitude, team player, logical thinker with strong, lateral problem-solving aptitudeEffective communicator – capable of using various forms of communicationSense of humourAdaptable, learner mind-setDetail oriented

Apply now and a member of the team at Tower Group will get in touch with you to discuss your career options further.

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