Vacation Accommodation Assistant

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Tower Group are currently seeking candidates for their open Vacation Accommodation Assistant position in Cape Town, Western Cape through Go Job Search. Are you an experienced candidate looking to take up a Vacation Accommodation Assistant role such as with an industry leading company like Tower Group?

Vacation Accommodation AssistantTemporary AssignmentCape Town, Southern Suburbs Operations ManagementPrepare information for booking material:Update holidaymakers and student booking forms, booklet, posters, flat charts and parking discs.Holidaymakers’ and student registers. Booking Administration and ManagementSchedule a meeting with holidaymakers’ residence(s) RFO(s) and RFA(s) to work on flats configurations for vacAttend to booking enquiries / requests (telephonic, e-mails, walk-ins)Send out relevant documentation (letter of confirmation, payment details, etc.)Check students’ financial eligibilityCapture students’ and holidaymakers’ bookings on RMS Conference and Student ModulesFollow up on non-payment for students’ personal bookings and overdue accounts for holidaymakersAdminister payment of deposits (bank transfer, payment details, etc.)Complete relevant documents for deposit capturingSend out reminders for payments with payment detailsAdminister payments for remaining balance.Complete and submit relevant document with details for remaining balance Sen. Co-ordinatorAttend to changes of bookingsPrint final statement showing R0.00 balance and send statement to customerPrepare and submit cancelled student bookings for scrutiny and action to Sen. Co-ordinatorBill prepare holidaymakers bookings upon arrivalAssist with fee assessment process:Obtain registers from residences.Compare registers with booking forms and RMS and capture bookings on RMS accordingly.Assist with refunds process:Obtain bank or fund details from clients. Liaison with ResidencesCommunicate booking changes with residence staffRandom visits to holidaymakers’ residence(s) during vac periodsPrint arrival’s list to prepare meal count for submission to residences and catering teamWith Admissions Officer’s assistance, scrutinise cards against arrival’s list   Orders and Stock RecordsDo Vac. Office physical stock count record data revealed by stock countObtain list from residences regarding acquisitions in terms of stock to be purchasedCompile list annually for semi-durable products such as crockery and cutlery (annual purchases)Submit report for scrutinyLiaise with service providers regarding ordersObtain and discuss quotation for possible capital expenditure Human Resource ManagementAssist Admissions Officer with Vac. Staff recruitment and selection process:Prepare vac. student staff adverts and training manualBook training venue and send out invitations to vac and permanent staffProvide necessary training to Night Managers Reception and General Admin DutiesReceive and sort service provider’s invoices and vac HR forms and submit to Admissions Officer.During off-peak period:Direct calls and visitors to relevant staff membersHandle Directorate’s calls from time to timeAccept mail/post/parcels. Minimum RequirementsMatric1 year post Matric QualificationComputer literacyAccuracy & attention to detailGood verbal and written communication skills.Knowledge of softwares (i.e. PeopleSoft and SAP)Good iInterpersonal and communication skills.

Apply now and a member of the team at Tower Group will get in touch with you to discuss your career options further.

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