Application Support Specialist

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Tower Group are currently seeking candidates for their open Application Support Specialist position in Cape Town, Western Cape through Go Job Search. Are you an experienced candidate looking to take up a Application Support Specialist role such as with an industry leading company like Tower Group?

Are you experienced in providing intermediate technical support for business-critical services and/or infrastructure and have project management experience in a progressive ICT environment, with a strong customer focus and a demonstrable track record of innovative thinking, project-based delivery, and productive interactions across multiple teams?The Enterprise Infrastructure and Services division seeks Application Support Specialist -ITSM to develop its ServiceNow based ITSM solution through business requirement gathering, solution specification, implementation, advancing the adoption with business units and provide technical leadership in a complex and heterogeneous systems and infrastructure environment. These roles play a critical part in ensuring that my clients derives value from its investment in IT infrastructure and reports to a senior manager.Responsibilities include: Solution design leveraging ITIL and ITSM frame worksDesigning, maintaining, managing, and developing the ITSM (ServiceNow) business-critical ICT system and/or infrastructure service componentsResponsible for developing and implementing, systems and services through project workProvide technical leadership Minimum requirements include: Relevant qualification at NQF level 6 and 5-years’ relevant experience in enterprise ICT applications and infrastructure of which 3 years must be relevant current technical hands on experienceExperience in designing, configuring, administering, and developing ITSM solutionsExperience in implementing solutions leveraging the ITIL or other ITSM frameworksExperience in developing Service Catalogues, CMDB, Workflows and Reporting Required non-technical skills include: Ability to prioritize and manage work under pressureExcellent written and spoken communication skillsA strong customer service ethicAbility to work as part of a teamBusiness requirement, system analysis and problem-solving ability The following technical skills and competencies are advantageous: Working knowledge of authentication and authorization technologies and protocols e.g., Single Signon/Federation technologies such as CAS, SimpleSaml, ADFS or ShibbolethSolid knowledge of network infrastructure services e.g., DNS, DHCP and various networking protocolsCertification in one or more of the following: ITIL, ServiceNow, SolarWinds ServiceDesk, BMC Remedy etc.

Apply now and a member of the team at Tower Group will get in touch with you to discuss your career options further.

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Tagged as: Application Support Specialist